Soft Token:
Reset/Forgot PIN

Soft Token: Reset/Forgot PIN

If you or another user needs to reset a PIN (either because the soft token is locked or the soft token is being setup on a new device, a new soft token will have to be set up.

Click 'Administration', 'Company Administration', and then click 'System Access' next to the User line item. Click box next to 'Deactivate Software Token:' and then 'Save Changes' at the bottom of the page.

You or the user will be prompted to set up a new soft token the next time you or the user signs on. Please follow the instructions for Soft Token Activation.

In addition, the old soft token stored in the RSA app will have to be deleted manually.